Thomson Additional Scanners Essay Example for Free

Thomson Additional Scanners Essay Our training partnership and scanner promotion has been a great success. To date, 19,987 Retail Sales Associates have enrolled in the training program. The program can be completed in just four hours with a 98% completion rate.   In line with this, we would like to enlist your help on a subsequent project. As you can recall, the initial promotion was to give away scanners to the first 500 RSAs to complete the training. Due to an error in our email notification system, we inadvertently notified 1,000 RSAs that they would receive scanners. I assure you that the system has been repaired and no further notifications have been sent out.   In order to immediately repair this problem, we are seeking your professional help to determine how we can provide additional scanners in a timely manner and at a minimal cost. Please contact me as soon as possible with: Order details and requirements . Cost estimates and rebates you can offer us . Delivery time frame estimates Bob OBrien and Sheila Gallagher have been informed about the situation and both agreed that we can work together on a solution.   If you have any questions, feel free to contact me at 702-458-8316. In the last meeting, we have tackled the problem about the mix up in the promotion of scanners. We have discussed the cause which was a technological lapse in the automatic response email system. As a consequence, 1,000 RSAs were notified that they will be given free scanners through the promotional endeavor of our company and Thomson. However, the IT manager assured the company that the email notification system has been fixed and that it is currently functioning well. In addition, the head of the IT department ensures that this kind of incident would not happen again. More so, you have also requested the formulation of suggestions on how to deal with the problem and to resolve the dilemma of providing an additional $500 scanners at a lesser cost.    Recommendations The following were the recommendations and options discussed during the meeting: Purchase 500 scanners from Thomson and distribute it to the the other RSAs who were notified. Through this, the possibility of having strained relations with the retail partners or RSAs will be prevented because the company has complied with its promo. Also, the good reputation of the company would be maintained. Creating an e-mail that would inform the 500 RSAs that there have been an error with the companys email notifications system that wrongly notified them about the free scanners. As a consolation, the company could send a token of consolation for sending a wrong message regarding the scanner promo. This approach could prevent the influx of calls from dissatisfied RSAs and even litigation by the RSAs. Request the Thomson company if they could give away free scanners since the partnership and the promotion have been successful. By doing this, the company would comply with its promise of giving free scanners to RSAs and at the same time satisfy them with an excellent. Based on my own opinion, I would suggest buying the extra 500 scanners to the RSAs as indicated in the promo. To minimize the cost, we should ask Thomson for a bulk discount or   if they can shoulder some of the expenses of the scanners since we already have established a strong business relationship with them. This mix up with the promotion was an honest mistake and there was no intention at all in our part to ruin the promotion. So I think Thomson would understand our predicament and hopefully they would help us with our problem. In the end, we can assure our business partners and clients that we would continue to provide   first-rate services.